FAQ

Hello! We are regretfully on hiatus and will not be accepting orders until mid April 2022 due to personal reasons. We will definitely be back and already have events booked later this year! If you would like to get in contact to check availability for any cake orders or events, please reach out to us via email at bellebakeryny@gmail.com. Or if you'd like to stay updated/interact with us please follow us on Instagram (link can be found on our homepage & more information on our hiatus has been posted there in case you're curious!). If you've already paid for an order/placed a downpayment, rest assured your order is guaranteed! We hope you continue to support us after we return and can't wait to see you all again in April!

-Isabelle

**Please be aware that we handle and produce items containing various nuts and coconut products. If you have any questions or concerns please reach out to us at bellebakeryny@gmail.com**

Where are you based?

We are an online bakery based in Westchester County but deliver throughout NYC, and parts of NJ and Long Island. If you're unsure if you're within our delivery zone, please contact us before placing your order.

We'd like to assure you that while Belle Bakery NY does operate from home, we take special care to keep it as professional as possible! We have a separate workspace along with a fridge and freezer dedicated only to pastries and cakes.

I want a combination of designs for my cake, how can I order?

Please reach out to us at bellebakeryny@gmail.com for any special requests!

Do you ship any of your goods?

At the moment we do not but we hope to soon!

I've ordered my treats. When will they arrive?

For items listed under Specials and Treats, order cut offs are every Tuesday by 11:59pm and are delivered on Friday of the same week. Any orders placed past the cut off will be slotted to be delivered the following Friday. We will reach out to you once all of the week's orders are in to schedule delivery times!

What is your cancellation/return policy?

If you wish to cancel your order, you may do so within the first 48 hours to receive a full refund.

Belle Bakery NY assumes no liability for the order once it has been delivered to the agreed upon address. You may read our terms and conditions here.

Due to the perishable nature of our products, we do not accept returns. If you are unsatisfied with your order please reach out to us at bellebakeryny@gmail.com.

How far in advanced should I place my cake order?

We ask for a minimum of one week's notice for cakes in stock and at least two weeks for custom requests. There is an option to add a rush fee but if ample time is not provided, we will issue a refund.

Belle Bakery NY reserves the right to refuse any order you place with us. We may limit or cancel quantities purchased. In the event that we make a change or cancel an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was made.

I'm not sure what size cake I should order?

You can check out our cake serving suggestions here!

How should I store and serve my cake?

Cake must be refrigerated to preserve freshness. Please pull it out and let it sit at room temperature out of direct sunlight for at least one to two hours, or until the buttercream has softened, before cutting and serving. Cold cake may seem dry and dense!

Any leftover cake should be refrigerated. You can place plastic wrap on exposed cake without buttercream to prevent it from drying out.